Refund Policy

All ticket sales are final. We do not offer refunds, credits, or exchanges once a ticket is purchased. Please read this page and check your order carefully before you pay — by completing a purchase you accept this policy and our Terms of Service.

We book venues, performers, catering and security well ahead of each event and pay for them whether or not every ticket holder arrives. Tickets are sold on that basis, which is why they can't be returned.

No Refunds

Refunds are not given in any of these circumstances:

• You change your mind, or your plans change.
• You don't attend, arrive after the event has ended, or leave early.
• You bought the wrong ticket type, the wrong day, or more tickets than you needed.
• Travel problems, weather, illness, or any other personal circumstance.
• You are refused entry or removed from the venue for breaching our Terms, the venue's rules, or the age policy for that event.
• You are dissatisfied with the music, the line-up, the crowd, or the venue.

If We Cancel an Event

If Gulmohar Entertainment cancels an event outright, you will receive a full refund of the ticket price to the card you paid with, without needing to ask. Refunds typically appear within five to ten business days, depending on your bank.

If We Postpone or Change an Event

If an event is moved to a new date, to a new venue, or its line-up or running order changes, your ticket remains valid and no refund is due. We will email every ticket holder with the new details. A change of date, venue or performer is not a cancellation.

Duplicate or Incorrect Charges

A billing error is not the same as a refund. If you were charged twice for the same order, or charged an amount that doesn't match the tickets you received, email us at entertainmentgulmohar@gmail.com within 30 days and we will investigate and correct it.

Lost Tickets

Nothing is lost if you delete the email. Sign in to My Tickets with the email address you bought with, or contact us and we'll send your tickets again free of charge.

Before You Contact Your Bank

If something has gone wrong, please email us first at entertainmentgulmohar@gmail.com. Nearly everything is quicker to fix directly. Raising a chargeback for a ticket that was delivered as described is not a substitute for this policy, and we will respond to the card issuer with your order record and this page.

Contact Us

Questions about a specific order? Email entertainmentgulmohar@gmail.com with your order number — it's at the bottom of your ticket email — or use our contact form.